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The Complaints Team was unable to assist further due to the player's lack of response to inquiries, which led to the rejection of the complaint. The team remained available to assist if the player chose to reopen the complaint in the future. However, due to a lack of response from the player after the initial inquiry, the complaint was closed.
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- As a result, the complaint was marked as unresolved because the casino failed to respond to requests for reconsideration of their decision to confiscate the player's funds.
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